SPIE, the international society for optics and photonics, is seeking a Digital Library Client Services Coordinator to oversee subscriber relations activities including the support of new and renewing subscribers, SPIE’s sales staff, and SPIE’s worldwide sales agent network.
Description of duties
The Digital Library Client Services Coordinator is responsible for subscriber relations, account set-up and communications, license preparation, order management, and training/mentoring other SPIE staff. In addition, the position requires working with and communicating effectively with SPIE’s sales staff and international agents.
The position requires knowledge about the SPIE Digital Library, ranging from platform features and functionality to product options and pricing to agent cultural differences and behaviors based on their geographical region. Knowledge about the academic library market is also critical.
Primary responsibilities include:
- Provide both customer and sales agent support.
- Manage the subscription and renewal process including account set-up, maintenance, and communication.
- Prepare, research as necessary, and deliver reports to subscribers, agents, and SPIE internal staff as required.
- Manage and maintain departmental procedures documents.
- Provide marketing materials to customers and agents, coordinate online training, and distribute reports.
- Work with the Digital Library staff to brainstorm new ways to improve the Digital Library offerings.
- Coordinate subscriber events such as receptions, trade show activities, and sponsorships.
- Occasional travel to both SPIE and library conferences is required.
- Minimum of 3 years’ experience in customer services, sales and marketing, or library relations
- Minimum of a bachelor’s degree, preferably in marketing or communications, library and information science, or equivalent relevant experience
- Prefer experience in book, journal and/or database publishing or alternatively experience in service to the library market.
Equity, Diversity, and Inclusion (EDI): SPIE recognizes that diversity and inclusion drive innovation, excellence, and new knowledge. Bringing together people from different backgrounds, experiences, and perspectives makes us stronger and supports our mission. We offer a collaborative work environment and strive to create a culture of belonging for all our employees.
Compensation includes: Competitive salary, commission on new sales, annual discretionary bonus, defined contribution retirement plan with additional company match, and paid-time-off plan beginning at 31 days per year.
Benefits package includes: Medical, dental & vision benefits provided. Health savings accounts are partially funded by SPIE. Flexible spending accounts for dependent care and dental/vision expenses available. Employee life & disability insurance provided; dependent life insurance available through payroll deduction. Many learning & development opportunities including tuition reimbursement & leadership development.
Location: This job is based at SPIE HQ in Bellingham, WA. Temporary remote work may be considered
Please send a resume & cover letter, indicating how your experience & qualifications match the requirements & why you will be successful in this position to:
All materials must be received by 5:00 PM 12/9/22
SPIE is committed to creating a diverse environment and is proud to be an equal opportunity employer. SPIE provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.
SPIE, the international society for optics and photonics, was founded in 1955 to advance light-based technologies.
Serving 255,000 constituents from 183 countries, the not-for-profit society advances emerging technologies through interdisciplinary information exchange, continuing education, publications, patent precedent, and career and professional growth.
SPIE annually organizes and sponsors approximately 25 major technical forums, exhibitions, and education programs in North America, Europe, Asia, and the South Pacific, where more than 35,000 scientists, engineers, and entrepreneurs showcase the latest innovations across a wide range of technologies.
SPIE publishes the SPIE Digital Library, the world’s largest collection of optics and photonics applied research with more than 500,000 papers from SPIE journals, conference proceedings and presentations, and eBooks. Research spans biomedicine, communications, sensors, defense and security, manufacturing, electronics, energy, and imaging.
In 2019, SPIE provided over $5.6 million in community support including scholarships and awards, outreach and advocacy programs, travel grants, public policy, and educational resources.
Membership includes Fellows and Senior Member programs. The Society has named more than 1,500 SPIE Members as Fellows since 1955, and implemented its Senior Member program in 2008.
The SPIE awards program serves to recognize outstanding contributions from individuals throughout the scientific community.
The SPIE international office is located in Bellingham, Washington and the SPIE Europe office is located in Cardiff, Wales.